Our Goal is you satisfaction for that reason we do refunds, returns, and exchanges.
Return for a one-time replacement pair of equal or lesser value, or request a store credit within two weeks of receiving your order!
Please visit our Return Request Center and provide your order details. Once your request is made, our customer service team will be in touch with you within 24 to 48 hours.
If you prefer, you can also initiate a return by calling our customer service team at (787)-876-8409 , contacting us via Live Chat or emailing us at firstname.lastname@example.org.
How to Cancel
Within 6 Hours: If you need to cancel your order , you may do so within six hours of placing your order, completely free of charge. Please notify by email.
After 6 hours: US 30.00$ cancellation feewill be applied on the frame and lenses that cannot be refunded because work on your order will have commenced.
After Shipment: After your order has shipped, it cannot be canceled and it is subject to terms and conditions for returns and exchanges outlined below.
Damaged or Defective
All of our frames and branded lenses are guaranteed to be 100% authentic, and defect-free.
If the frame or lens you have ordered is delivered defective or damaged in any way, please notify us within 2 days of receiving your order, and we will process an exchange of your item completely free of charge.
If you do not like how you look with the new frame we can change it (FOR ONE TIME) ,You five (5)days of you receiving your item, please contact us by email:email@example.com. All you’ll have to pay is US $ 10.00 for restocking item and shipping cost $15.00 .
If your new frame costs less money, store credit will be provided in lieu of a cash refund. If the item is more expensive, we will invoice you for the difference.
Shipping fees are solely your responsibility as the buyer. We recommend you get tracking because we cannot be responsible for a lost return.
Please be advised that we can only accept items for exchange that arrive back to us in the condition you received them. This includes all packaging, lens envelopes, and certificates of authenticity when provided
If your order included custom or prescription lenses, we will do our very best to fit them into your new frame at no charge. This is not always possible because each lens is specifically cut and shaped by our opticians to fit the frame you selected first. Our optician will advise you if this is not possible, and if the lenses have to be re-made to fit your new selection. This will result in an additional charge for new lenses.
All exchanged items must be received by us within 15 days.
Custom or Prescription Lenses
If your lenses are delivered to you with damage or are defective in any way due to our manufacturing, we will replace the lens at no additional charge.
If the wrong prescription was provided to us, we will work with you to replace the lenses with your proper prescription at a discounted rate that varies depending on your prescription and lens choice.
For any reason return you must contact us by email: firstname.lastname@example.org to create to you a return number.
Shipment and Risk of Loss
We do not take title to a returned physical product until we receive it. In limited circumstances, we do not take title to the physical product that has not been returned.
When you buy a physical product from our website, the purchase is made per a shipment contract. Whether we ship the product directly to you, or it is shipped to you by a third party (e.g. a drop shipper), the risk of loss and title for each product purchased from us passes to you once it has been delivered to the carrier (e.g. U.S. Postal Service, U.P.S., FedEx etc.). We are not responsible for items lost during transit.
If your item is eligible for a refund, the refund will not include any original shipping charges. And you are solely responsible for the expense of shipping any returns to us.
Returns Without Exchange
All returns must be completed within ten (10) business days of the item being delivered to you.
To ensure proper crediting to your account, all items must be returned in their original condition, including cases, cleaning kits, cloths, and any brand documents that may have come with your order. Returns without exchange are subject to a twenty (20%) percent restocking fee on the cost of a frame.
Unfortunately, prescription lenses cannot be refunded because each lens is specifically cut and shaped by our opticians to fit the frame you selected, and cannot be re-used on any other frame, even by somebody with the same prescription.
Undelivered or Refused Items
Any packages returned as undelivered or refused will be subject to a ten (10%) percent of the cost for restocking item. Any Custom or prescription lenses will not be credited.